Buyer Protection – Sama Homes
The SAMA Confidence Guarantee
We are a proud Canadian business operating out of Chestermere, Alberta. We stand behind every artisanal piece and premium B2B grooming product with the industry's strongest operational and buyer protection protocols.
12-Hour Order Lock
All orders operate on a strict 12-hour cancellation window. After 12 hours, your order is securely locked for artisan processing and transit dispatch.
Global Dispatch & DDU
Orders ship directly from our Alberta hub. International routes are shipped Delivered Duty Unpaid (DDU); buyers assume responsibility for local import VAT.
Transit Protection
Insured delivery worldwide. In the rare event of transit damage, notify us within 24 hours of delivery with photos of the item, box, and label for rapid resolution.
Bank-Level Security
Your transaction is secured by 256-bit SSL encryption. We are fully PCI compliant and never store your sensitive financial or payment data.
The Purity Promise
As direct manufacturers, we guarantee 100% authentic Copper, Brass, and Bronze. Every heirloom item is lab-tested to be lead-free, adhering strictly to ancient Ayurvedic standards. Please Note: All artisanal metals are strictly Hand Wash Only. Automatic dishwasher use voids warranty protections.
Verified Authenticity
We proudly stock premium hardware sourced exclusively through official North American distribution channels. No fakes. To comply with strict health and safety standards, all unsealed grooming hardware and blades are strictly final sale.
Guaranteed Safe Global Checkout
Fast, secure, and flexible payments from anywhere in the world.