Terms of Service

OVERVIEW
This website is operated by Sairam Solutions Ltd. (operating as SAMA Homes). Throughout the site, the terms “we”, “us” and “our” refer to Sairam Solutions Ltd. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

These Terms of Service constitute a legally binding agreement formed electronically between you and Sairam Solutions Ltd. By visiting our site, purchasing something from us, or enrolling in our B2B/Wholesale programs, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein. If you do not agree, you may not access the website or use our Services.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction, or you have given consent for any minor dependents to use this site. You may not use our products or Services for any unlawful or unauthorized purpose or violate any applicable laws. Any breach of these Terms may result in immediate termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, cancel or limit orders, or restrict access to our website at our sole discretion.

Account Security & B2B Portal: If you are provided with an account or B2B Portal login, you are responsible for maintaining the confidentiality of your credentials. You agree to accept responsibility for all activities that occur under your account.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service (including product descriptions, photography, guides, and blog content) without express written permission. Unauthorized use of our Intellectual Property will result in strict legal action.

SECTION 3 – MEDICAL, SAFETY & THIRD-PARTY LIABILITY SHIELD

A. Medical & Holistic Disclaimer: Sairam Solutions Ltd. is a lifestyle retailer. We do not provide medical advice. Products sold by us—including Ayurvedic copper vessels (Tamra Jal), Kansa metalware, botanical skincare, and Vastu/Astrological items—are intended for personal, cultural, decorative, and holistic use only. They are not intended to diagnose, treat, cure, or prevent any disease. We make no guarantees regarding health improvements, financial success, or spiritual outcomes. Any reliance on this information is strictly at your own risk.

B. Product Risk & Safety Assumption: You acknowledge that certain products (including safety razors, straight razors, and heavy metal goods) carry inherent risks of injury if misused. You assume full responsibility for proper and safe use. We accept zero liability for cuts, skin irritation, allergic reactions, or physical damages resulting from the use of grooming hardware or apothecary items.

C. Third-Party Manufacturer Liability: For items where Sairam Solutions Ltd. acts as an authorized retail stockist (including, but not limited to, Henson Shaving, Rockwell Razors, DOVO Solingen, Merkur, and Proraso), we act solely as a reseller. We explicitly disclaim all product liability, implied warranties, and manufacturing defect responsibilities for third-party goods. All claims regarding product failure or safety recalls must be directed to the original manufacturer.

D. Fire Safety & Aromatherapy Liability: By purchasing candles, incense, or aromatherapy products, you assume all risks associated with open flames. Sairam Solutions Ltd. is not liable for any property damage, fire, smoke damage, or personal injury caused by unattended, misused, or improperly placed candles. Always burn candles in sight, away from drafts and flammable materials, and out of reach of children and pets.

SECTION 4 – MODIFICATIONS TO SERVICE & PRICING

Prices and product availability may change without notice. We reserve the right to modify or discontinue any product or Service, or cancel orders due to errors or availability issues. We shall not be liable to you or any third party for any such changes.

SECTION 5 – PRODUCTS & MATERIAL CARE

Certain products may be available exclusively online and in limited quantities. We make reasonable efforts to display product images accurately, but cannot guarantee exact representation due to natural material variations.
Misuse & Dishwasher Clause: Handcrafted wood, pure copper, and Kalai-lined brass items are strictly "Hand Wash Only." Structural damage, warping, or lining degradation caused by automatic dishwashers or prolonged water soaking constitutes severe customer negligence and instantly voids all return and replacement protections.

SECTION 6 – BILLING, FRAUD PROTECTION & DELIVERY

We reserve the right to refuse or cancel any order. By providing a payment method, you warrant that you are authorized to use it and authorize us to charge the full amount.

Delivery & Fulfillment: Orders confirmed as "Delivered" via the shipping carrier’s official tracking scan or Proof of Delivery (POD) shall be deemed legally fulfilled and received. We are not responsible for stolen packages (porch piracy) or packages misdelivered due to incorrect addresses provided by the customer.

Chargeback & Friendly Fraud Policy: Filing a chargeback with your bank for an order that has been verified as delivered constitutes fraud. We maintain comprehensive records (IP addresses, AVS matches, delivery scans) and will submit them to payment processors and law enforcement to aggressively prosecute fraudulent claims.

International Duties (DDU): All international shipments are delivered duty unpaid. You are solely responsible for any local import duties, VAT, or customs clearance fees imposed by your government. Refusal to pay customs fees will result in the forfeiture of your refund as outlined in our Return Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” without warranties. Use of such tools is at your own risk.

SECTION 8 – THIRD-PARTY LINKS

We are not responsible for third-party websites or content and disclaim all liability related to third-party interactions.

SECTION 9 – USER SUBMISSIONS

You agree that any submissions (comments, feedback, ideas) may be used by us without restriction or compensation. We may remove content that is unlawful or violates these Terms.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS & OMISSIONS

We reserve the right to correct errors, inaccuracies, or omissions and cancel orders at any time without prior notice.

SECTION 12 – PROHIBITED USES

You may not use the site for unlawful, abusive, fraudulent, or harmful activities, including violating intellectual property rights or distributing malicious code.

SECTION 13 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

All products and Services are provided “as is” and “as available”, without any warranties, express or implied, including merchantability, fitness for a particular purpose, durability, and non-infringement.
To the maximum extent permitted by applicable law, Sairam Solutions Ltd. shall not be liable for any indirect, incidental, consequential, or punitive damages, or loss of profits, revenue, or data. Total liability shall never exceed the amount paid for the product.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Sairam Solutions Ltd. and its affiliates from any claims, damages, or expenses arising from your breach of these Terms, your misuse of products or Services, or your violation of any law or third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

We may terminate or suspend access to our Services at any time without notice if you violate these Terms.

SECTION 17 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Sairam Solutions Ltd. and supersede all prior agreements.

SECTION 18 – GOVERNING LAW, JURISDICTION & CLASS ACTION WAIVER

These Terms shall be governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. You agree to submit to the exclusive jurisdiction of the courts of Alberta. Class Action Waiver: You agree that any legal proceedings or arbitration will be conducted solely on an individual basis and not in a class, consolidated, or representative action.

SECTION 19 – FORCE MAJEURE

We shall not be liable for any delay or failure to perform resulting from events beyond our reasonable control, including natural disasters, supply chain disruptions, carrier delays, and government actions.

SECTION 20 – PRODUCT IMAGES DISCLAIMER

Product images are for reference only. Items or accessories shown may not be included unless explicitly stated in the product description. Claims based solely on images may be declined where product descriptions clearly define included items.

SECTION 21 – NO WAIVER

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

SECTION 22 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of any changes. Changes will apply to orders placed after the updated policy is published.

SECTION 23 – COMMERCIAL ADDENDUM: B2B, WHOLESALE & DROPSHIPPING

This section applies strictly to all business entities, independent retailers, digital merchants, and storefronts purchasing inventory via our wholesale channels, Faire, Syncee, or the SAMA Direct Dropship Program ("B2B Partners"). Commercial transactions are explicitly excluded from provincial and federal Consumer Protection Acts. By marketing, listing, or purchasing Sairam Solutions Ltd. inventory for resale, you agree to the following binding terms:

• Total Liability Indemnification: We act strictly as an upstream fulfillment logistics provider. We maintain zero legal or support relationships with your retail end-consumers. The B2B Partner assumes 100% liability for all sales, marketing claims, payment processing, product liability, and safety expectations of their external shoppers.
• First-Tier Support Mandate: B2B Partners must handle all customer service communication and dispute resolutions with their retail buyers. We will not interact with or issue refunds to your end-consumers.
• The Consumer Return Prohibition: All commercial sales are strictly final. We do not accept returns or issue cash refunds for end-consumer buyer’s remorse, change-of-mind, or consumer maintenance neglect. Commercial damage or defect claims must be reported to connect@samahomes.ca within 24 hours of delivery and must include clear photo/video evidence of both the product and the exterior shipping packaging. Approved commercial claims will be settled strictly via account credit or direct product replacement.
• Brand & MAP Protection: B2B Partners must not alter brand logos, claim to manufacture our goods, or advertise our products below our established Minimum Advertised Price (MAP). Sairam Solutions Ltd. retains full ownership of all provided digital assets.
• Commercial Chargeback Prohibition: B2B Partners who initiate fraudulent payment chargebacks against Sairam Solutions Ltd. for verified, delivered shipments will face immediate account termination and legal action to recover commercial damages.
• Customs Fraud Prohibition: Sairam Solutions Ltd. complies strictly with international export laws. We will not under-declare merchandise values, alter commercial invoices, or mark wholesale/dropship orders as "gifts" to bypass international import duties. Any B2B Partner who requests that we alter customs declarations will face immediate account termination and a permanent ban from our network.

SECTION 24 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

Sairam Solutions Ltd. (operating as SAMA Homes)
140 Kinniburgh Drive
Chestermere, Alberta, T1X 0T8
Canada
Email: connect@samahomes.ca
Phone: +1 (587) 719-0883
WhatsApp Concierge: +1 (587) 583-3261