SAMA Homes Global Privacy Policy

Last Updated: May 2026

SAMA Homes, a division of Sairam Solutions Ltd. ("we", "us", or "our"), respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit samahomes.ca, use our services, make a purchase, participate in our wholesale network, or book an expert consultation (collectively, the "Services").

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this policy. If you do not agree, please do not use our Site.

1. What Personal Information We Collect

The information we collect varies depending on how you interact with us:

A. Information You Provide Directly

• Basic Contact & Identity Details: Name, billing address, shipping address, email address, and phone number.
• Order & Financial Information: Payment confirmation details. (Note: We do not store raw credit card numbers; these are securely encrypted and processed by our payment partners, such as Shopify Payments).
• Corporate, B2B & Dropship Data: Company names, tax IDs, and third-party end-consumer shipping addresses provided to us by retail partners for the strict purpose of blind-shipping fulfillment.
• Consultation & Service Data: Information provided during 1-on-1 Vastu Shastra consultations, which may include home floor plans, property details, and related energetic or astrological data required for spatial analysis.
• Account & Support Data: Information you provide when communicating with our Concierge team via email, web forms, or WhatsApp.

B. Information We Collect Through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data"). We use cookies, pixels, and similar technologies to collect device information, browser information, IP addresses, and data on how you navigate our Site. For specific information about the Cookies used to power our store, see Shopify's Cookie Policy.

C. Information From Third Parties

We obtain information from vendors who perform services on our behalf, including:

• Companies that support our Site, such as Shopify.
• Payment processors who collect billing information to fulfill your orders.
• Analytics and advertising partners.
• B2B Marketplaces (e.g., Faire, Syncee) that transfer wholesale order data to our fulfillment hub.

2. How We Use Your Information

• Providing Products and Services: To process payments, fulfill orders, arrange global shipping, and manage your account.
• Vastu Consultations: To securely review property details and provide private, customized spatial harmonization reports.
• Corporate B2B & Dropshipping Services: To facilitate wholesale agreements, process third-party blind-shipments, and secure corporate gifting routing.
• Marketing and Advertising: To send promotional communications and show advertisements tailored to your interests (only if permitted by law).
• Security and Fraud Prevention: To detect and investigate possible fraudulent or malicious activity, including chargeback protection.
• Mobile & WhatsApp Communications: By providing your phone number or contacting our WhatsApp Concierge, you consent to receive order updates and support messages. We do not sell your mobile data to third parties.

3. How We Disclose Personal Information

We do not sell your personal data. In certain circumstances, we may disclose your information to:

• Service Providers: IT management, payment processing, fulfillment software, and global shipping couriers (e.g., Canada Post, UPS, DHL).
• Dropshipping End-Consumer Data Protection: If you are a retail dropshipper routing orders to us, we process your end-consumer's name and shipping address strictly for the purpose of package delivery. We do not use third-party retail consumer data for our own marketing purposes.
• Business Partners: Including Shopify, to provide site stability and personalized advertising.
• Corporate Affiliates: Within the Sairam Solutions Ltd. corporate group to run our business operations.
• Legal Compliance: In connection with a business transaction, to comply with legal obligations, respond to subpoenas, or to protect the rights of Sairam Solutions Ltd. and our users.

4. User Generated Content & Third-Party Links

Our Services may enable you to post product reviews. If you submit content to any public area of the Services, it will be accessible by anyone. We are not responsible for the privacy or security of any information you make publicly available. Additionally, our Site may link to third-party websites. We are not responsible for the privacy policies or security of sites not controlled by us.

5. Children’s Data

The Services are not intended to be used by children. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.

6. Global Privacy Rights & Choices (GDPR, CCPA, PIPEDA)

We respect international data protection frameworks. Depending on your location, you may have the right to:

• Right to Access / Know: Request details about the personal information we hold about you.
• Right to Delete: Request the deletion of your personal information.
• Right to Correct: Request corrections to inaccurate data.
• Right of Portability: Request a copy of your data to transfer to a third party.
• Restriction & Withdrawal: Ask us to restrict processing or withdraw your consent.

Managing Preferences & Shopify Audiences: You may opt-out of promotional emails at any time using the "unsubscribe" link. We use Shopify's ad services (like Shopify Audiences) to personalize advertising. To restrict Shopify from using your personal information for these services, visit: Shopify Privacy Choices.

7. Security and Retention

We implement industry-standard security measures, though no system is impenetrable. We retain your personal information only as long as necessary to maintain your account, provide the Services, comply with legal obligations, and resolve disputes. Private data provided for Vastu Consultations (e.g., floor plans) is securely deleted once the consultation and support window has concluded.

8. International Data Transfers

We are headquartered in Chestermere, Alberta, Canada. Your information may be transferred to, stored, and processed in North America by us and our third-party service providers. We rely on recognized transfer mechanisms (such as Standard Contractual Clauses) to ensure data protection compliance for European and international users.

9. Contact Our Privacy Team

If you have questions, wish to exercise your rights, or want to file a complaint, please contact our corporate office:

Sairam Solutions Ltd. (operating as SAMA Homes)
Attention: Data Privacy Officer
140 Kinniburgh Drive
Chestermere, Alberta, T1X 0T8
Canada

Email: connect@samahomes.ca
Phone: +1 (587) 719-0883
WhatsApp: +1 (587) 583-3261