Buyer Protection ā Sama Homes
The SAMA Confidence Guarantee
We are a proud Canadian enterprise operating directly out of Chestermere, Alberta. We stand behind every artisanal copper vessel, Kansa dining set, and professional grooming tool with the industry's strongest operational and buyer protection protocols.
12-Hour Order Lock
All orders operate on a strict 12-hour cancellation and modification window. After 12 hours, your order is securely locked for artisan inspection and transit dispatch.
Global Dispatch & DDU
Orders ship directly from our Alberta hub. International routes are shipped Delivered Duty Unpaid (DDU); buyers assume responsibility for local import VAT and customs clearance.
24-Hour Damage Protocol
Insured delivery worldwide. In the rare event of courier transit damage, notify us within 24 hours of delivery scan with photos of the item, box, and label for rapid replacement.
Bank-Level Security
Your transaction is secured by 256-bit SSL encryption via Shopify Checkout. We are fully PCI compliant and never store your sensitive financial or credit card data.
The Purity Promise
As direct manufacturers, we guarantee 100% lab-verified 99.6% pure copper, brass, and lead-free Kansa bronze. Every heirloom item adheres strictly to ancient Ayurvedic standards. Please Note: All artisanal metals are strictly Hand Wash Only. Automatic dishwasher use or acidic liquid misuse instantly voids warranty protections.
Verified Stockist Authenticity
We proudly stock premium hardware sourced exclusively through official North American manufacturer distribution channels. No fakes or unauthorized grey-market clones. To comply with strict health and safety standards, all unsealed grooming hardware, razors, blades, and apothecary items are strictly final sale.
Buyer Protection & Dispute Resolution FAQ
1. What should I do if my package arrives damaged or defective?
Inspect your parcel upon arrival in Chestermere, AB or your local address. If courier transit damage occurred, you must email connect@samahomes.ca within 24 hours of the courier delivery scan with photos of the outer box, shipping label, and damaged item so our team can issue an immediate replacement or store credit.
2. How do I initiate an authorized return within the 30-day window?
Unused, unwashed, factory-sealed retail items in their original unbranded packaging may be returned within 30 days of delivery (subject to a 10% inspection and restocking fee; original and return shipping costs are non-refundable). Contact connect@samahomes.ca to obtain your return authorization before shipping any items back to our Chestermere facility.
3. Why can't I return a water bottle or safety razor if I have already used or washed it?
To comply with strict Canadian and international health, safety, and sanitary regulations, personal hydration vessels, dining sets, and grooming instruments (razors, blades, brushes, clippers, soaps, balms) cannot be returned or exchanged once unsealed, rinsed, filled with water, washed, or used. This hygiene rule protects every customer from receiving pre-owned personal care items.
4. What constitutes a valid chargeback defense under SAMA Homes policy?
SAMA Homes provides clear pre-purchase disclosures regarding our 12-hour order lock, 30-day restocking fee, hygiene final-sale rules, DDU international shipping terms, and natural copper patina (which chemically proves unlined copper purity). Chargebacks filed for buyer remorse, failure to read care instructions, or refusal to pay local customs duties are contested with our bank-level compliance documentation.
Guaranteed Safe Global Checkout
Fast, secure, encrypted payments from anywhere in the world, plus 0%-fee B2B wire and Interac options.