Verzendbeleid

We offer free shipping across Canada and the USA on orders with a total cart value of CAD 100 / USD 100 or more before taxes.

Shipping Coverage & Conditions

  • We ship to most locations; however, delivery is subject to the availability of our shipping partners. If our shipping provider does not serve your area, we may be unable to fulfill your order.
  • Customers outside Canada are responsible for any applicable import duties, taxes, and customs fees as per their country's regulations.
  • We offer delivery to most locations worldwide; however, shipments are subject to the import regulations, customs duties, and taxes of the destination country. Customers are responsible for ensuring compliance with their local import laws before placing an order.
  • For expedited shipping and air express services, additional charges may apply. Please contact our customer support team for details.

Processing & Delivery Timelines

  • Most orders are processed and shipped within 2-7 business days after order confirmation.
  • Larger orders, festival seasons, and promotional events may require additional processing time.
  • Once your order is shipped, you will receive a tracking number and regular updates on your parcel’s status.
  • Standard delivery times range from 7 to 10 business days for most locations.
  • Express delivery is available at an extra charge—please reach out to our customer service team for options.

Important Notes

  • Please ensure your mobile number, address, and postal code are correct at checkout. Incorrect details cannot be updated once the order has shipped and may result in delays, as the package will first be returned to our warehouse before being re-shipped.
  • While we strive to deliver your order on time, unexpected delays due to shipping restrictions, carrier issues, or unforeseen circumstances may occur. Your patience is greatly appreciated in such cases.
  • Shipping delays are more likely during peak seasons, such as Black Friday, Boxing Day, Christmas, and Diwali, as well as during major sales and promotional events.

We are committed to providing timely and reliable delivery and will always do our best to ensure your order reaches you as soon as possible!